Support

FAQ

Straight answers.

Is this just ChatGPT?

No. ChatGPT is a chat website. ScreenAnswer is a Windows app: highlight on-screen text, hotkey, short overlay answer without leaving your page.

Do I pay for AI separately?

You pay for a ScreenAnswer license. AI uses your free Groq API key. You don’t need paid OpenAI API billing for the default path. Free tiers can rate-limit occasionally.

What is AI Note Taker?

An in-app mode that listens on your laptop microphone, shows a live transcript bar on top of your screen while you listen, then can turn the transcript into study notes with Groq Whisper Large V3 Turbo (your gsk_ key). Allow microphone access in Windows. Free Groq audio limits apply.

What is Interview Mode?

Interview preparation and practice. Upload a resume or notes, then rehearse spoken answers with a transcript bar + glass HUD. Use it for mock interviews and preparation. For a real interview, follow the employer’s rules on AI assistance and recording.

Does Note Taker / Interview Mode send audio somewhere?

Yes — when you use those modes, short audio chunks go to Groq for transcription using your API key. ScreenAnswer does not store your lecture or practice audio on our servers. Follow school / workplace recording policies.

Mac or phone?

Full desktop app: Windows 10/11 64-bit. On Mac, use the Chrome extension for highlight + hotkey. Native Mac app is planned.

Internet required?

Yes — for activation checks and AI answers.

Can AI be wrong?

Yes. AI can be incomplete or incorrect. Confidence scores help; verify anything important.

School / exam rules?

You are responsible for following your school, workplace, and exam policies. ScreenAnswer is positioned for study and productivity uses such as explaining notes, reviewing PDFs, practicing with self-created questions, interview prep, and lecture note-taking.

App says already running

Use tray → Exit, or Task Manager → end ScreenAnswer, then open it again.

How do I fully quit?

Tray icon → Exit, or when you click the window X choose “exit completely.” Task Manager also works: end ScreenAnswer.

Where is my license key?

In the customer portal after you register and claim/purchase, or from your seller if you bought offline.